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Frequently Asked Questions

What is Physiotherapy?

Physiotherapy aims to rehabilitate and improve a person’s ability to move and function, following disease or injury. A physiotherapist is essentially a ‘mechanic for the body’. Treatment may involve techniques such as joint mobilisation and manipulation, soft tissue massage, stretching, trigger point therapy, therapeutic exercise, muscle education and more! Your treatment will be individually tailored to your specific condition and needs.

Do I need a Doctors referral to attend?

No, you do not need a doctor’s referral to attend physio. If you do however have a referral letter, please bring it along to your initial appointment. If your Physiotherapy Treatment will be covered by WorkCover or DVA then a referral is necessary.

How long does a session go for?

Each session is approx 30 minutes long. If required, a TENS or Bodyflow machine may be used for an additional 10-20 minutes, depending on the treatment area and level of pain. You should therefore allow 40-50 minutes for your overall appointment time.

Will I receive treatment in the initial consultation?

Yes! We will complete an initial assessment, which may involve some questions, measures and tests, then we will get stuck straight into treatment.

What do I need to bring to my first appointment?

If you have had any X-ray’s, ultrasounds or any other form of imagining relating to your area of concern, it may be beneficial to bring these results along to your initial appointment. Usually the report will suffice, but if you have the films, you can choose to bring those along too.

What should I wear for my first appointment?

It is recommended to wear clothing that you will be comfortable in – something that is easy to move around in, as we may get you doing some basic movements and exercises. If you are coming in with a knee problem, it is best to wear shorts, or pants that will easily roll up to allow access to the knee.

What will my health fund cover?

What your health fund covers will depend on your provider and level of cover. If you have extras, generally part of the session will be compensated. For an exact figure, it is best to contact your Health Fund directly.

If your private health does partially cover your physiotherapy sessions, we can process the claim right here in the practice for you via our HICAPS system, meaning you will only need to pay the gap amount.

Are you a preferred provider for any Health Funds?

No. Given that the Australian Physiotherapy Association does not endorse the preferred provider scheme, we do not participate in it.

It is important to note that ‘preferred providers’ do not hold any additional qualifications or expertise in the area. They have simply entered into an agreement with a health fund, of which we do not support.

Do you accept DVA patients?

Yes, we do accept patients under the Dept of Veteran Affairs. For more info see this page.

Do you accept WorkCover patients?

Yes, we accept patients with a valid WorkCover certificate! For more info see this page.

Is Physiotherapy covered under Medicare?

Generally speaking, no, physiotherapy is not covered under Medicare.

If, however, you have a chronic condition, your GP may issue you with an Enhanced Primary Care Plan (EPC). This allows you to claim through Medicare for up to 5 physiotherapy visits per calendar year. Your GP will assess your condition and allocate visits based on his findings.

Do you Bulk Bill EPC’s?

No! We do not bulk bill our EPC’s, they incur a $20.00 gap payment. To find out more, visit our fee schedule here.

How much notice do I need to give for a cancellation/reschedule?

As we are a busy practice, we require a minimum of 4 hours’ notice when cancelling and/or rescheduling an appointment. Failure to provide sufficient notice may result in a cancellation fee. Please also note that any non-attended appointment, without notification, will result in the patient being billed the FULL consultation fee.

Do you have parking?

Yes, we have our own dedicated carpark out the front of our practice with 9 standard parks and 1 disabled park. The car park rarely reaches full capacity, but there is also additional street parking along the road should it be required.